Shopping Cart

■Changes after an order has been placed

We do not accept changes to the delivery address or products ordered after the order has been placed. If there are any changes to the contents of your order, please cancel your order from the “Order History” of “My Account” page and place another order. Please note that you cannot cancel your order once the product has been shipped.

■Returns and replacement

You can request a return or replacement through your customer account or by contacting our customer support within 14 days after delivery, providing the return reason, your order number, product model, and the serial number of the speaker. If your product has a software issue, please consider contacting our customer support first. They might quickly fix the problem over chat support by updating the software.
Past 14 days return policy - If a defect is discovered after 14 days, please contact customer support to arrange a repair.

■Cancellation of an order

You can cancel your order through your customer account or contact our customer support. After submitting a cancellation request, we will notify you via e-mail whether the order was canceled successfully or shipped. COTODAMA cannot guarantee cancellation once an order has been placed as it might be already in the pre-shipment phase or has already shipped. However, you can always refuse the shipment, and once it is returned to our warehouse, we will initiate a refund.

■Where will I find my invoice?

Twenty-four hours after a product is shipped, you should receive an email with the invoice. Can’t you find the email? No problem: you can download the related invoice as a PDF document from your customer account 24 hours after shipment.

■Packing slips

The packing slip will include the order #, order date, shipping address and contact information, payment method, shipping method, and order details. Shipments will be made from the following warehouses. If you have any questions, don’t hesitate to contact our customer support..

COTODAMA Logistic Center
Nippon Express Nederland B.V.
W.Barentszstraat 44-48
3165 AB Rotterdam- Albrandswaard

■Do I have to pay VAT?

The price of the Products will be as quoted on our website from time to time, except in cases of obvious error. Product prices include VAT at the prevailing rate. The price quoted on our website for Products excludes delivery charges quoted separately on our website. In certain circumstances, Digital River is obliged to charge VAT regardless of whether you are VAT registered or not. We will provide you with a VAT Invoice that documents the VAT which is set.

■Can I have a specific time for delivery?

Unfortunately, we are unable to provide specific delivery times. Our carrier will attempt to deliver your products from Monday to Friday during business hours. If delivery attempts are unsuccessful, the product will be returned to our warehouse, and you will receive a full refund.

■Notifications

Successful cancellation or another stoppage of all or part of an order, Failed cancellation of all or part of an order, Order Confirmation, Shipment Confirmation, Refund Confirmation, etc., can be confirmed from the “My Account” page.

■Can I pay in installments?

Customers paying by PayPal can use PayPal's installment payment service. PayPal installment payments are currently available in the following three countries. Please click link for details.
Italy (PayPal Pay in 3)
France (PayPal Pay in 4)
Germany (PayPal RatenZahlung)

■What’s your complaint-handling process?

Please email info@lyricarts.jp if you have any feedback or complaint. See also the support pages.

■How to request a refund?

Please contact info@lyricarts.jp if you wish to refund.