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Shipping and Delivery
The estimated ship date will be available in your customer account after placing your order. Ship dates do not include delivery times. Delivery times vary depending on the shipping point location. Once your order has shipped, you will receive a shipping confirmation email, which will include your tracking number.COTODAMA is not responsible for delays outside of our immediate control, including delays related to order processing, credit issues, inclement weather, or unexpected increase in demand. We are unable to ship orders to PO boxes, hotels, freight forwarding or consolidation centers, 3rd party hubs, packing stations, collection points, international exporters, any address outside of the United Kingdom or these areas: Offshore territories – Jersey, Guernsey, Gibraltar, Channel Islands, Isle of Man.
Can I change the delivery address of my order?
Unfortunately, we cannot change your shipping address after submitting your order. Once your order is submitted, your details are immediately sent to our warehouse, and our system can no longer retrieve or change them. If your shipment is not successfully delivered, we will return it to the warehouse, and you will receive a full refund.
I requested a cancellation, but my order has shipped.
If your order cannot be canceled and is shipped, please refuse to take delivery. We will refund you once your order is returned to our warehouse.
What happens if the delivery attempt fails?
You will return the parcel to the warehouse, and we will initiate a refund. You cannot change shipping addresses. Deliveries take place Mon-Fri, during usual business hours.
Can I have a specific time for delivery?
Unfortunately, we are unable to provide specific delivery times. Our carrier will attempt to deliver your products from Monday to Friday during business hours. If delivery attempts are unsuccessful, the product will be returned to our warehouse, and you will receive a full refund.
I am thinking of canceling my order…
You can cancel your order through your customer account or contact our customer support. After submitting a cancellation request, we will notify you via e-mail whether the order was canceled successfully or shipped. COTODAMA cannot guarantee cancellation once an order has been placed as it might be already in the pre-shipment phase or has already shipped. However, you can always refuse the shipment, and once it is returned to our warehouse, we will initiate a refund.
My package is damaged
With your signature, you are confirming, that the parcel was in perfect condition. If you see the damage straight away, we suggest refusing the parcel and contacting our Customer Support team to initiate a refund or replacement.
Return and replacement policy
You can request a return or replacement through your customer account or by contacting our customer support within 14 days after delivery, providing the return reason, your order number, product model, and the serial number of the speaker. If your product has a software issue, please consider contacting our customer support first. They might quickly fix the problem over chat support by updating the software.
Past 14 days return policy - If a defect is discovered after 14 days, please contact customer support to arrange a repair.
Where will I find my invoice?
Once your order has been placed, you will receive an order confirmation email with login details to your customer account, where you can look up your order and view the most up-to-date shipping information. Twenty-four hours after a product is shipped, you should receive an email with the invoice. You can download the related invoice as a PDF document from your customer account 24 hours after shipment.
Do I have to pay VAT?
The price of the Products will be as quoted on our website from time to time, except in cases of obvious error. Product prices include VAT at the prevailing rate. The price quoted on our website for Products excludes delivery charges quoted separately on our website. In certain circumstances, Digital River is obliged to charge VAT regardless of whether you are VAT registered or not. We will provide you with a VAT Invoice that documents the VAT which is set.
Can you send me a Tax Form?
We’re happy to assist with inquiries regarding Tax but Tax forms are not provided by Digital River, please
contact your Local Tax Authority for this.
Once your order has been placed, you will receive an order confirmation email with login details to your
customer account, where you can look up your order and view the most up-to-date shipping information. As
soon as an item is shipped, you can download the invoice as a PDF.
What is Digital River?
Digital River Ireland Ltd. is the authorized reseller and merchant of the products and services offered within this store
NOT FOR RESALE
The COTODAMA Store sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.
PRICING
Prices are stated in the applicable currency based on your selected location. They may not include shipping and handling charges or applicable taxes, which, if appropriate, will be communicated to you before you place your order. We reserve the right to change the prices for any products or services in the COTODAMA Store at any time without notice.
PRODUCT AND SERVICE AVAILABILITY
We reserve the right to add or remove products and services from the COTODAMA Store at any time for any
reason. We also reserve the right to change quantities available for purchase at any time, even after you
place an order.
We make no representations of the completeness, accuracy, reliability, validity, or timeliness of any
listings, descriptions, or images (including, without limitation, any features and specifications such as
weights and sizes) for any products or services available through the COTODAMA Store. Such information and
the availability of any product or service (including, without limitation, the validity of any coupon or
discount) are subject to change at any time without notice. We make reasonable efforts to accurately display
the attributes of products, including the applicable colors. However, the actual colors you see will depend
on your computer system. We cannot guarantee that your computer will accurately display such colors. It is
your responsibility to understand and comply with all applicable local, state, federal, and foreign laws
(including minimum age requirements) regarding purchasing, to possess and using any product or service.
COMPATIBILITY
You are solely responsible for determining the compatibility of the products and services with any required equipment (e.g., ensuring that you are using a compatible mobile device). You agree that lack of compatibility does not constitute a defect giving rise to a claim under our Limited Product Warranty.
SOFTWARE LICENSE
To the extent the products ordered by you contain, consist of, or make available COTODAMA software in any form, such software is licensed to you and not sold by our Terms of Service.
LIMITATIONS ON LIABILITY
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, NEITHER COTODAMA, ITS SUPPLIERS, DISTRIBUTORS, OR
LICENSORS, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING COTODAMA PRODUCTS AND SERVICES
WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES,
INCLUDING LOST PROFITS, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, OR SYSTEM FAILURE
OR THE COST OF SUBSTITUTE SERVICES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR
INABILITY TO USE THE COTODAMA PRODUCTS OR SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING
NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT COTODAMA OR ITS SUPPLIER,
DISTRIBUTOR, RESELLER, OR LICENSOR, OR OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING COTODAMA
PRODUCTS AND SERVICES HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET
FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
IN NO EVENT WILL THE AGGREGATE, TOTAL LIABILITY OF COTODAMA, OR ITS SUPPLIER, DISTRIBUTOR, RESELLER, OR
LICENSOR, OR OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING COTODAMA PRODUCTS AND SERVICES,
ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE COTODAMA
PRODUCTS OR SERVICE EXCEED THE AMOUNTS YOU HAVE PAID FOR YOUR APPLICABLE PURCHASE.
THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE
BARGAIN BETWEEN COTODAMA AND YOU.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL
DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
COTODAMA INC.
Address: 2F 6-3-16 MINAMIAOYAMA, MINATO-KU TOKYO 107-0062 JAPAN
Email: info@lyricarts.jp
Updated January 01, 2022, by COTODAMA INC.